Too Important to Smile Back: The ‘Boss Effect’

It turns out that we are programed to smile at people who have authority over us, particularly if we feel powerless, and to smile less at people who have no say over our future.

So say researchers at the University of California in San Diego, as reported in the Wall Street Journal.

And, it turns out that the smile is instantaneous, and therefore perhaps unconscious.

What does this mean for how team members feel when the boss doesn’t offer a smile at first sight?

And, what effect will it have on team morale and productivity?

And, can your boss overcome “instinct”?

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